At Delhi Flora, we take utmost care to make every delivery most special and intriguing. Hence, we leave no stone unturned in guaranteeing that the right item is delivered to the right person at the right place, and at the right time. We give our best shot to reach and deliver the order right into the hands of the recipient, but in case of unavoidable circumstances, where our delivery man cannot reach the person, the order will be delivered to a representative as advised by the recipient. In case of absence of the recipient or any representative at the time of delivery, the order will be considered delivered and will not be redelivered or redirected to any new address.

We rarely call the recipient prior to delivery to retain the element of surprise; however, in case where the person is unavailable or our delivery man haves some problem locating his/her home, the recipient would be called on the number provided. To avoid last minute hassles and delay in delivery, we would appreciate if you could provide accurate information and necessary details in full regarding the name of the recipient, full address with pin code, phone number with an alternate contact number, etc. as might be required by us. Whether you wish to put in a special message with the gift or get it delivered same day or during midnight, simply specify it at the time of placing the order and rest everything will be taken care by us.

We take immense care in packaging the flowers, cakes and other gifts before delivery to retain its quality and freshness intact. For perishable items, we also guarantee prompt delivery services, just in 4 hours. We also guarantee same day delivery anywhere in Delhi, provided all orders are placed before 4 p.m. IST. However, under unavoidable circumstances, if we are unable to deliver the items on the same day, you are eligible for 100% money back claim on your order. All claims have to be arisen within 24 hours of delivery or non-delivery. It is recommended to read our delivery information carefully before buying flowers and cakes online at Delhi Flora.